FAQ - Ivy Brown Lifestyle Limited
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FAQ

How do I place an order?

 

You can place an order online.

 

Can I cancel an order?

 

You can cancel an order any time prior to despatch by contacting us at hello@ivybrown.co.uk

 

What are your delivery charges and timescales?

 

Please see our delivery information which will tell you everything you need to know.

 

What happens if I am not in when my parcel is delivered?

 

You will be given a tracking number upon despatch and a link to enable you to track your order and options for where the parcel is to be left should you not be home, such as in a safe place.

 

How to I return a product?

 

Please see our returns information which will tell you everything you need to know.

 

How long do I have to return a product?

 

We ask that you notify us within 7 days of receipt that you intend to return your product(s) and that you return them to us within 14 days.

 

What happens if my order arrives damaged?

 

In the unfortunate event of your order arriving faulty or damaged, please contact us immediately at hello@ivybrown.co.uk